Customer Testimonials
I wanted to replace my old car with a new sedan and initially purchased an Accord. When I took it home, my wife objected that it was too difficult for her get out of. The sale was final however management offered to replace with a CR-V. The initial sale and subsequent sale were handled smoothly and professionally.
Very Customer Focused. My service advisor, Layce L., is very efficient and attentive. I’ve also been pleased with the service turnaround time and quality.
Lacie is great. Very helpful and on point. Great customer rep who puts the customer first.
I’m a first time customer, and what stand out for me is the fast, and friendly service, and mostly their competitive pricing. I will service my vehicle here again.
Our service advisor, Marc Hannawi was excellent. Very friendly, listening to our questions and being responsive to them. The other employees that I met, Nathan, Errol and Lacey were also excellent along with the person in the parts department. We definitely will bring our vehicle to Northside Honda in the future!
Layce always takes good care of me and this time my car needed more than an oil change and had to be left at the shop for a part to arrive. Layce had me set up with a rental right away to use until my car was ready. Very friendly and very knowledgeable. Thanks Layce!
Shaz and Dursun were awesome during the sale and finalization. The finance side was lack luster 3 name mistakes and just spent more than 3 extra hours post purchase trying to get unnecessary information from our old lender that was a complete waste of time.
Always a pleasure coming here for vehicle service. Mark is always the best! Mark always takes care of me and I trust him wholeheartedly with my vehicle anytime. He's a true diamond!
⭐ 1 Star — Think Twice Before Purchasing from Northside Honda 🚙
I purchased a vehicle from Northside Honda on August 29, 2026. Just THREE days later, on September 1, I submitted a written request to cancel $4,580 in optional products. I was told these products could not be cancelled.
People involved in my transaction and cancellation request included Richard Furst (Certified Product Specialist), Daniel Garcia (New Sales Manager), Brian Gomez (Finance Manager), Chris Ahmadpour (General Manager), and Connie Barrientos (Receptionist).
My previous vehicle was completely paid off, and I traded it in for $7,500 toward this purchase.
Four optional products totaling $4,580 were added to my transaction:
• Northside Protection ... Read More DealerRater - Sep 11, 2026
Alexia is the best service advisor. She is very friendly and helpful. Thank you for everything.
No straight forward or honest about anything. The issue is that the same people are great but the finance people are not so. To make matters worse if you rate the finance people bad it affects the sales person’s bonuses and pay. You are forced to rate the overall experience as a 10 just so the sales person receives their bonuses. Crooked finance departmen.
We had such a great experience. Richard was so helpful and courteous during our car buying experience. We originally planned on getting a used car, but he helped us find a great deal on a new one.
Not the dealership the employee he is the best of the best in customer service he is a 10 star
I bought my car in for a battery check. Had an 11 o’clock appt. Finally after 3-1/2 hours was determined I needed a new battery. Finally after 4 hours of waiting my car was ready. Terrible service on their part. Other customers were not happy about the amount of time to have their vehicles serviced.
She always gets whatever you need done! I would give her a raise!!! When i've taken it in she's friendly, sympathetic, straight up, doesn't try to get you to do more than what you need! Always available put me in a loaner or a lyft to get me to work or home! i know these guys don't have the best job because they deal with peoples car problems...she makes it look easy! Thank you Alexa for being the best at what you do.
Wonderful experience, my process was smooth and he carefully explained the process and what was needed.
Alexa is great! She’s knowledgeable, quick to help, and is the only service advisor we trust with our vehicles.
Really helpful and pleasant. Make you feel like you are dealing with a friend and make you feel comfortable around him.
Always courteous and professional staff in the service department. Thank you Noah for your assistance.
After much help 2 years ago getting advice on how to sell my deceased in-laws Civic Honda, I not only chose to buy a Honda, but insisted on getting it from Northside Honda. Never considered shopping around to other Honda locations at all.
Service time was longer than expected but overall it was a good experience. I would recommend the service department to other Honda owners.
I was promptly greeted by Mark Hannawi. He prepared the paperwork for the needed oil change and also explained additional work that might be needed once my car was checked. He kept me informed while my car was being serviced. He was very courteous and helpful and I appreciate his professionalism.
Service was prompt. The service advisor was upfront and transparent. He was also friendly and courteous.
Alexa made my recall service easy and stress free. She was patient, friendly, and communicated well. Highly recommend!
Always receive excellent service at each visit and always in and out with ease. thank you Alexia!
Friendly and professional. Took time to explain the services to be done. I appreciate the excellent customer service and would recommend them to anyone looking for a reliable car service.
After being told by another dealership I needed more work done on my car than what was necessary. I came here and saw Joel Veeren, he helped me go over what items I really did need to have done. It’s nice to be able to believe there’s still some good people just wanting to help you and do right by you not just trying to make money. I will definitely be back Thank you Joel
Great Honda dealer to take my Ridgeline to. I bought it at this dealership and now the 1st service. It was a great experience. Mark Hannawi, the service adviser was so helpful and respectful and honestly treated my truck as if it was his. He was not satisfied with the way the truck was washed after the oil change so he took it himself and washed it again. I am so impressed with the personal attention they give to their customers. Great job Northside Honda. I’m very happy
Great staff! Friendly, professional and helpful. We would highly recommend. Our salesman, Shaz and Victor in finance were simply the best experience! Thank you!
Lacye is absolutely amazing because she has gone above and beyond for me and my car many times. Everytime I have an issue she responds quickly and efficiently.
Very easy car buying experience. Everything was done online then simply sent in for test drive. Very pleased overall.
Very helpful cand calm person.he helped us right away when we get there,and finished our car service really fast
I went in for changing oil for my Honda Civic. Noah Morales was very professional. He is very friendly. I would recommend Noah, if you need a service advisor.
alexa is the honda encyclopedia she is so intelligent about my 2026 honda passport she is so smart and knowledgeable and kind every single time i go into the service department she completely understands my needs always completely fixed my radio in my vehicle. she is definitely 👍 a honda super star hands down the absolute best person in the entire service department northside honda is very blessed to have her working there she is so amazing and so understanding of everything that your vehicle requires
Steven does a super job every time I bring my Honda vehicle into Northside Honda for service care. I purchased my vehicle from Northside Honda in 2023 and occassionally, I visit other Honda dealerships for service but I want to say that Northside Honda's Service Department is the best because Steven is detailed and professional. He is a Shining Star!
Excellent speedy service with great communication with my HONDA PILOT. HIGHLY RECOMMEND FOR GREAT SERVICE
I took my car in last week because of an alarm indicator light that was coming on intermittently. The technician could not find a reason so we went on a ride for 20-30 minutes and nothing happened. I really appreciated the fact that he wanted to find the problem and was not trying to move on. I also asked that my new iPhone e synced with my car because I hadn’t been able to make it happen. The two young ladies in the front tried and it wouldn’t sync. One of them went on line and found that ... Read More DealerRater - Jun 23, 2026
Hello, Im very satisfied the service and professionalism at Northside Honda San Antonio. Thank you
Car began screeching when I applied my brakes. Not sure how long this had been going on. I usually have my windows up and radio on. This day I had my windows down. I panicked and took a detour to Northside Honda. I was greeted and asked what brought me in. I explained.
Svc Advisor, Mark looked at my car tires. He told me my brakes were rubbing metal to metal and my rotor might need replacing. He gave me an estimate of $900. Offered me a loaner as he felt it may be dangerous for men to drive the car. ... Read More DealerRater - Jun 5, 2026
Great experience, no haggling needed, kids zone was a nice touch as well, would buy from again
Very friendly when she received me. Alexa was very professional and knowledgeable in letting me know where my CRV stood in maintenance. I hope I get her next time my CRV is due for another service.
This was such a great group of people to with, from sales, to accessories and finance.
Service was fast even without an appointment. Tech was knowledgeable and friendly, not condescending or pushy. Price was high but fair for the amount of work and tech added some coupons I missed.
Layci handled my service appointment. Smooth process. Also advised about major upcoming service interval for timing belt for planning.
Mark is very professional, always helpful and very knowledgeable. Always explain what's about the services we needs.
Thank you, for the best car buying experience ever. Samara Smith was my first contact at this dealership (I had been shopping for 3 months) the minute I spoke to Ms. Smith on the phone I knew I had to visit. No regrets ever person I came in contact with was not only informed but, nice and no pressure ever. The finance personnel Sam made the process not only easy but quick. Thank you, Northside Honda. Definitely recommend them.
Great purchasing experience! Richard did a fantastic job 2nd vehicle I purchase from him. Very easy and simple I highly recommend him. Thanks for everything.
Richard was great Will recommend him to others. This is my 8 purchase from Honda
I’ve been working with Lacye at Northside Honda for about the last two years, and I absolutely love her. Her customer service is consistently top-tier—she’s kind, attentive, and genuinely cares about her customers. You can tell she takes pride in what she does, and it shows in every interaction. Honestly, she’s the kind of person who makes you want to keep coming back. She definitely deserves a raise!
I came in on the last day of my complimentary service calls without an appointment. Mark helped me right away to get an oil change and tire rotation while I waited. The service team was super fast and was surprised when Mark came to the nice waiting area to tell me everything was ready and there was no charge! As he escorted me to the car, he could see the effects of a recent muddy rain on the exterior and he stopped me. He got a guy to “run it thru the wash” and it looked super shiny for me! ... Read More DealerRater - Apr 12, 2026
Always very friendly and ready to assist their customers especially, Layce Laning who’s helped me in the past. Thank you!
Alexia is always super helpful, fast, and courteous when it comes to servicing my vehicle. I continue to choose services at this dealership because of her professionalism.
Lacey took my call, booked my appointment, and provided excellent customer service during my two subsequent visits. I've never been disappointed by anyone in this terrific service department.
Mark work ethic is exceptional and very professional. He is knowledgeable and informative. Not only he takes care of you now but tells you about your next service. I will always ask for him. Great job Mark
Alexia was very friendly and she explained everything my car needed very clearly. She is very professional
Sinan Aktas worked with me in order to get the car I wanted. Rest of the staff were easy going and accommodating as well. Instead of pressuring you, the people at Northside Honda truly help you find the car you want
Never have to worry about coning to the service department for this dealership! Steven took car of that pesky recall for my accord (no appointment btw!) within an Hour! I was ready to commit to it but before I know it he came back to me and said it was ready! Amazing customer service and also reliable service for my accord! Thanks again Steven!!
Noah is super friendly. I enjoy going to North Park Honda when he is there. Noah is always ready to help me with my vehicle 🚗 needs. Thank You for your service.
Steve is an excellent member of this Honda team. He’s very proficient and takes time for his customers. I really enjoyed this experience.
Shaz is a very good person who happens to sell cars. He explains things well and knows everything about the car I liked. Most importantly he was patient as it took me a couple visits to buy my car. I felt he went to bat for me trying to get me a good price.
Great, friendly and professional customer service. My car was taken care of without an appointment in place, which I was very appreciative for this.
Lacy was great. We will call her if we need more service. Thank you very much
The service center was professional, efficient, timely with good communication throughout the process and excellent care for my vehicle
Always willing and quite able to provide excellent customer servie and quality on my Fit.
First time servicing with Mark, he is very nice guy he did do his best to satisfy my car needs with explanation and help I do recommend his service. Thank you Mark
Fast and efficient, thank you Alexia for your amazing work! It got rid of my service anxiety and now forsure I have a trusted advisor to go too!
Great experience buying my new car! Steven was very helpful and I would highly recommend him to anyone!
Noah was very kind and didn’t hesitate to get my car serviced! I am satisfied with the maintenance and professional service received! Thank you
As "car guy", there are only a handful of dealerships that I consider as above average. These folks have treated me exceptionally.
Worked with Lacey for the first time. Great experience. So kind and helpful. Very knowledgeable.
Kind, knowledgeable, prompt, courteous, made me feel welcomed and cared about. Seemed to know what she was talking about.
2015 Honda Odyessy in forP300,P301,P302 codes. This issue was covered under Honda warranty extension. Technician inspected vehicle and suggested some other work that it needed. Timing belt, suspension issues, front brakes, etc. Had everything done along with the warrany work. Everyone was friendly and communicated with me thoughout the service process. As they were going to have it for more than a week, I was offered a loaner. I did not need it, but I did appreciate the offer. Its been a couple of decades since a dealership offered a loaner. My experience with Northside was A+++.
I had my previous 2016 Honda Accord serviced at this loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and gave me the best options possible. He is hand in glove to the service department.
I am very thankful, grateful, and truly appreciative of the individuals that comprise the the service department of this dealership. It starts at the top with a genuinely knowledgeable one of a kind honest Service Manager who's main goal is helping the customer solve their issues. Bill ... Read More DealerRater - Oct 27, 2025
Thank you, Mark, for taking care of me and figuring out what was wrong with my car!
I took my CRV in for an oil change. Steve helped me this time. He was most helpful in determining when other services should be done. I trust the service department at Northside completely.
Lacye Laning, Service Advisor is the service advisor who always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lady the phones roll over to when the service advisors don’t answer because they are busy. Whoever that lady is, she is rude, unprofessional - perception is she doesn’t care about the clients. I don’t think this is their
operator, I think it’s someone in the service department. I will not hold this against Lacye and the dealership, I hope they address ... Read More DealerRater - Jul 28, 2025
Great service - listened to my needs and followed through in a speedy time. I was very pleased with the speed it was completed.
I bought my car from her and now she’s my service writer. Totally trust her. She’s fabulous!
Dealt with them for years ! Very satisfied!always had great service and helpful staff every time!
I always like to work with Noah! He is so pleasant, kind and always goes over & above with his customer service! A real asset to Northside Honda!
This representative was invested, immediately attended to my need for service. Kept me informed and made sure the service was completed with minimal waiting time.
Noah Morales was the one who helped me out. He was able to kindly get the dealership to patch my tire for free and they did it fairly quickly. I only waited about 1.5 hours as a walk-in. The little quiet office I was working in while waiting for the tire patch had working outlets and wifi so I was able to get work done while waiting for my tire.
Great purchasing experience with Richard! He provided a lot information. We appreciated his transparency and patience. I would refer other family members to Richard if they are purchasing a Honda.
Great purchasing experience! Richard provided a lot of information and was very transparent and patient throughout the process. I will be referring other family members to work with him in the future if they are looking for a Honda.
Top notch service. I love my new Honda. The right dealership at the right time.
This location has always provided great services. Mark takes care of everything I need and makes sure the jobs are completed!
Thanks to Mark and the Honda service department I had a most excellent , professional and efficient experience. I would indeed recommend this service center - and Mark!
Lacye my service advisor is outstanding. Anytime I text her letting her know I need to bring my car in she responds fast. Then she'll get me an appointments asap. When I arrive she gets my car in fast. I bring both my Hondas to her when they need service. I was bringing my CRV to the dealership I bought it at, but Gillman Honda service department is horrible. I will keep bringing both my vehicles to Lacye when I need service.
Mark Hannawi went over and above the call of duty. He was professional knowledgeable and friendly. I will recommend Northside Honda and especially Mark to my family and friends. Great job Mark you exceed the bar. Nice work!
Subject: Serious Safety Oversight - Service on May 24, 2025
I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM.
I brought my vehicle in for service, which included a multi-point inspection. At no time was I informed of any issues with my tires. Later that day, I suffered a tire blowout on the highway, which could have easily resulted in a serious accident. I immediately took my vehicle to Big O Tires to replace the blown tire and have the others inspected -- only to be informed that ... Read More DealerRater - May 27, 2025
Have used North Side Honda for all the maintenance work on my daughters 2016 Honda Fit.All the work done is top notch and the Service personnel has been very knowledgeable on what has been needed to keep her car safe and well maintained,
Purchased my dream car from Richard! He was very patient and really worked hard to meet our needs!
I hand picked Steve lol when I walked in he seemed very kind and approachable so I went straight to him. We had a couple of hiccups but he went above and beyond to make things right. Very happy with his service
The service and representative , Mark H. was extremely helpful and knowledgeable. Thank you for the great service.
Outstanding Performance and my vehicle was done before they told me. Always professional and very knowledgeable, that’s why I drive further past another Honda dealer to get service done here!!
They were great! Richard was a great sales representative, even came in on his day off to show me how to operate all the bells and whistles. Thanks, Richard!
They were extremely helpful when my battery died at the mall. Special thanks to Noah.
Northside Honda employees truly put customer first. I am happy that I decided to change from Gunn Honda… to NS Honda they honor my customer loyalty and offer fair discounts to maintain my vehicle.
They did a great job in taking care of my car needs in a professional manner
My A17 required maintenance visit led to be informed there was a recall on my 2020 Passport. My contact person, Lacie, was a knowledgable, informative and profesional service advisor. Due to the extended time required she arranged an Uber ride home and to return allowing me pick up my serviced and repaired SUV. Thank you NS Honda.