Customer Testimonials
Car began screeching when I applied my brakes. Not sure how long this had been going on. I usually have my windows up and radio on. This day I had my windows down. I panicked and took a detour to Northside Honda. I was greeted and asked what brought me in. I explained.
Svc Advisor, Mark looked at my car tires. He told me my brakes were rubbing metal to metal and my rotor might need replacing. He gave me an estimate of $900. Offered me a loaner as he felt it may be dangerous for men to drive the car. ... Read More DealerRater - Jun 5, 2026
Great experience, no haggling needed, kids zone was a nice touch as well, would buy from again
Very friendly when she received me. Alexa was very professional and knowledgeable in letting me know where my CRV stood in maintenance. I hope I get her next time my CRV is due for another service.
This was such a great group of people to with, from sales, to accessories and finance.
Service was fast even without an appointment. Tech was knowledgeable and friendly, not condescending or pushy. Price was high but fair for the amount of work and tech added some coupons I missed.
Layci handled my service appointment. Smooth process. Also advised about major upcoming service interval for timing belt for planning.
Mark is very professional, always helpful and very knowledgeable. Always explain what's about the services we needs.
Thank you, for the best car buying experience ever. Samara Smith was my first contact at this dealership (I had been shopping for 3 months) the minute I spoke to Ms. Smith on the phone I knew I had to visit. No regrets ever person I came in contact with was not only informed but, nice and no pressure ever. The finance personnel Sam made the process not only easy but quick. Thank you, Northside Honda. Definitely recommend them.
Great purchasing experience! Richard did a fantastic job 2nd vehicle I purchase from him. Very easy and simple I highly recommend him. Thanks for everything.
Richard was great Will recommend him to others. This is my 8 purchase from Honda
I’ve been working with Lacye at Northside Honda for about the last two years, and I absolutely love her. Her customer service is consistently top-tier—she’s kind, attentive, and genuinely cares about her customers. You can tell she takes pride in what she does, and it shows in every interaction. Honestly, she’s the kind of person who makes you want to keep coming back. She definitely deserves a raise!
I came in on the last day of my complimentary service calls without an appointment. Mark helped me right away to get an oil change and tire rotation while I waited. The service team was super fast and was surprised when Mark came to the nice waiting area to tell me everything was ready and there was no charge! As he escorted me to the car, he could see the effects of a recent muddy rain on the exterior and he stopped me. He got a guy to “run it thru the wash” and it looked super shiny for me! ... Read More DealerRater - Apr 12, 2026
Always very friendly and ready to assist their customers especially, Layce Laning who’s helped me in the past. Thank you!
Alexia is always super helpful, fast, and courteous when it comes to servicing my vehicle. I continue to choose services at this dealership because of her professionalism.
Lacey took my call, booked my appointment, and provided excellent customer service during my two subsequent visits. I've never been disappointed by anyone in this terrific service department.
Mark work ethic is exceptional and very professional. He is knowledgeable and informative. Not only he takes care of you now but tells you about your next service. I will always ask for him. Great job Mark
Alexia was very friendly and she explained everything my car needed very clearly. She is very professional
Sinan Aktas worked with me in order to get the car I wanted. Rest of the staff were easy going and accommodating as well. Instead of pressuring you, the people at Northside Honda truly help you find the car you want
Never have to worry about coning to the service department for this dealership! Steven took car of that pesky recall for my accord (no appointment btw!) within an Hour! I was ready to commit to it but before I know it he came back to me and said it was ready! Amazing customer service and also reliable service for my accord! Thanks again Steven!!
Noah is super friendly. I enjoy going to North Park Honda when he is there. Noah is always ready to help me with my vehicle 🚗 needs. Thank You for your service.
Steve is an excellent member of this Honda team. He’s very proficient and takes time for his customers. I really enjoyed this experience.
Shaz is a very good person who happens to sell cars. He explains things well and knows everything about the car I liked. Most importantly he was patient as it took me a couple visits to buy my car. I felt he went to bat for me trying to get me a good price.
Great, friendly and professional customer service. My car was taken care of without an appointment in place, which I was very appreciative for this.
Lacy was great. We will call her if we need more service. Thank you very much
The service center was professional, efficient, timely with good communication throughout the process and excellent care for my vehicle
Always willing and quite able to provide excellent customer servie and quality on my Fit.
First time servicing with Mark, he is very nice guy he did do his best to satisfy my car needs with explanation and help I do recommend his service. Thank you Mark
Fast and efficient, thank you Alexia for your amazing work! It got rid of my service anxiety and now forsure I have a trusted advisor to go too!
Great experience buying my new car! Steven was very helpful and I would highly recommend him to anyone!
Noah was very kind and didn’t hesitate to get my car serviced! I am satisfied with the maintenance and professional service received! Thank you
As "car guy", there are only a handful of dealerships that I consider as above average. These folks have treated me exceptionally.
Worked with Lacey for the first time. Great experience. So kind and helpful. Very knowledgeable.
Kind, knowledgeable, prompt, courteous, made me feel welcomed and cared about. Seemed to know what she was talking about.
2015 Honda Odyessy in forP300,P301,P302 codes. This issue was covered under Honda warranty extension. Technician inspected vehicle and suggested some other work that it needed. Timing belt, suspension issues, front brakes, etc. Had everything done along with the warrany work. Everyone was friendly and communicated with me thoughout the service process. As they were going to have it for more than a week, I was offered a loaner. I did not need it, but I did appreciate the offer. Its been a couple of decades since a dealership offered a loaner. My experience with Northside was A+++.
I had my previous 2016 Honda Accord serviced at this loction pretty much as needed and when it came time to purchase a new Honda Justin Cavazos has the best. He worked with me at every opportunity and gave me the best options possible. He is hand in glove to the service department.
I am very thankful, grateful, and truly appreciative of the individuals that comprise the the service department of this dealership. It starts at the top with a genuinely knowledgeable one of a kind honest Service Manager who's main goal is helping the customer solve their issues. Bill ... Read More DealerRater - Oct 27, 2025
Thank you, Mark, for taking care of me and figuring out what was wrong with my car!
I took my CRV in for an oil change. Steve helped me this time. He was most helpful in determining when other services should be done. I trust the service department at Northside completely.
Lacye Laning, Service Advisor is the service advisor who always helps me. She is knowledgeable, professional, helpful, and trustworthy. The work she provides has been great. I can’t say the same for the lady the phones roll over to when the service advisors don’t answer because they are busy. Whoever that lady is, she is rude, unprofessional - perception is she doesn’t care about the clients. I don’t think this is their
operator, I think it’s someone in the service department. I will not hold this against Lacye and the dealership, I hope they address ... Read More DealerRater - Jul 28, 2025
Great service - listened to my needs and followed through in a speedy time. I was very pleased with the speed it was completed.
I bought my car from her and now she’s my service writer. Totally trust her. She’s fabulous!
Dealt with them for years ! Very satisfied!always had great service and helpful staff every time!
I always like to work with Noah! He is so pleasant, kind and always goes over & above with his customer service! A real asset to Northside Honda!
This representative was invested, immediately attended to my need for service. Kept me informed and made sure the service was completed with minimal waiting time.
Noah Morales was the one who helped me out. He was able to kindly get the dealership to patch my tire for free and they did it fairly quickly. I only waited about 1.5 hours as a walk-in. The little quiet office I was working in while waiting for the tire patch had working outlets and wifi so I was able to get work done while waiting for my tire.
Great purchasing experience with Richard! He provided a lot information. We appreciated his transparency and patience. I would refer other family members to Richard if they are purchasing a Honda.
Great purchasing experience! Richard provided a lot of information and was very transparent and patient throughout the process. I will be referring other family members to work with him in the future if they are looking for a Honda.
Top notch service. I love my new Honda. The right dealership at the right time.
This location has always provided great services. Mark takes care of everything I need and makes sure the jobs are completed!
Thanks to Mark and the Honda service department I had a most excellent , professional and efficient experience. I would indeed recommend this service center - and Mark!
Lacye my service advisor is outstanding. Anytime I text her letting her know I need to bring my car in she responds fast. Then she'll get me an appointments asap. When I arrive she gets my car in fast. I bring both my Hondas to her when they need service. I was bringing my CRV to the dealership I bought it at, but Gillman Honda service department is horrible. I will keep bringing both my vehicles to Lacye when I need service.
Mark Hannawi went over and above the call of duty. He was professional knowledgeable and friendly. I will recommend Northside Honda and especially Mark to my family and friends. Great job Mark you exceed the bar. Nice work!
Subject: Serious Safety Oversight - Service on May 24, 2025
I'm writing to express my deep disappointment and concern regarding the service I received at North Side Honda on May 24, 2025 at 10:15 AM.
I brought my vehicle in for service, which included a multi-point inspection. At no time was I informed of any issues with my tires. Later that day, I suffered a tire blowout on the highway, which could have easily resulted in a serious accident. I immediately took my vehicle to Big O Tires to replace the blown tire and have the others inspected -- only to be informed that ... Read More DealerRater - May 27, 2025
Have used North Side Honda for all the maintenance work on my daughters 2016 Honda Fit.All the work done is top notch and the Service personnel has been very knowledgeable on what has been needed to keep her car safe and well maintained,
Purchased my dream car from Richard! He was very patient and really worked hard to meet our needs!
I hand picked Steve lol when I walked in he seemed very kind and approachable so I went straight to him. We had a couple of hiccups but he went above and beyond to make things right. Very happy with his service
The service and representative , Mark H. was extremely helpful and knowledgeable. Thank you for the great service.
Outstanding Performance and my vehicle was done before they told me. Always professional and very knowledgeable, that’s why I drive further past another Honda dealer to get service done here!!
They were great! Richard was a great sales representative, even came in on his day off to show me how to operate all the bells and whistles. Thanks, Richard!
They were extremely helpful when my battery died at the mall. Special thanks to Noah.
Northside Honda employees truly put customer first. I am happy that I decided to change from Gunn Honda… to NS Honda they honor my customer loyalty and offer fair discounts to maintain my vehicle.
They did a great job in taking care of my car needs in a professional manner
My A17 required maintenance visit led to be informed there was a recall on my 2020 Passport. My contact person, Lacie, was a knowledgable, informative and profesional service advisor. Due to the extended time required she arranged an Uber ride home and to return allowing me pick up my serviced and repaired SUV. Thank you NS Honda.
The individual possesses extensive experience in this field and provides comprehensive guidance on the maintenance and replacement requirements of your vehicle. Maintaining a professional demeanor, they demonstrate a deep understanding of automotive systems. There is no indication of coercion or pressure. They offered assistance and effectively showcased their expertise in addressing minor and minor issues.
My Honda CRV need repairs to replace a part. The service man ,Mark Hannawi, was very friendly and provided great service at my visit to Northside Honda. He was very professional and was very helpful in assisting me with my car's needs. He allowed me to have a loaner car, because the repairs would take several days. I was extremely happy with the service that I was provided. I would recommend this dealership to my family and friends. I appreciated the great service.
Lacey is an exceptional service advisor: always informative, reliable, and truly dedicated to her customers.
Richard was a wonderful salesman. I first just went in to look around and had planned to check out Toyota too before deciding. The first car he showed me is the car I bought two days later--except that it was white and I chose the red one. I also liked that the dealership was only ten minutes from my house and I don't have to drive on I35
I took my vehicle in for an oil change and tire rotation considering my car was the first car in it still took almost two hours for complete service. Once I received my vehicle I didn’t immediately notice that the maintenance service light was still on. When I called the service department to get this taken care of my call went directly to a voicemail I left my contact information and a few hours later when no one got back to me I rest the maintenance service message myself.
Mark was very helpful, we made an appointment for an recall over the phone and he was assigned to our appt. He met us at the car and made sure we had all other services up to date.
Been bringing my car to Noah over the last year, him and his team have been very accommodating !!
Very professional willing to help if I could give more than five stars definitely would. Great customer service. The best
Excellent coordination/communication from Layce Lanning, consistent excellent mechanics, and helpful service assistants upon entry.
EVERY time I have had my tires rotated, they forget to reset the tire pressure sensor. I have to reset it myself, which is annoying (and which doesn’t always work according to the manufacturer’s instructions). Then I have to worry about whether or not my tires are OK or not properly inflated.
I recently purchased a used Toyota Highlander Limited from Bob Soto @ Northside Honda and I’m EXTREMELY happy with my purchase. Bob and Stephen Weniger (finance) listened and worked within my budget, they made the buying process easy and pleasant. I even received a better finance rate with them instead of my credit union. I highly recommend Northside Honda whether you’re buying a Honda or one of their used vehicles! -Patricia D.
Everything was excellent. They explain everything really well and the uber service made it so easy waiting at home. 5 stars
I’m from out of town and they were able to give me an appointment quickly. The service team was great to work with.
Great quick service. Advisors are personable and helpful. I take my car there all the time. Reasonable pricing
great sales and service and parts department .Every person i have met there has gone above and beyond their job duties to make sure im satisfied.
Lacey has assisted me several times when I have brought my vehicle in and always so professional and great work ethics. Always with a smile!!! Keep up your great assistance to your customers!!!
Noah is a great employee, to work with. He is great with communicating on your car service & what some things that need to improve for your car to be reliable.
Layce was such a pleasure to work with in my appointment. She was nice and very helpful.
Every service experience has been quick and professional. Just services I needed and no pressure for extras. I recommend them for all Honda services. Steve
Good services clean location just like to see happiness on peoples faces at this location. They always look mad and to busy to put a smile on their faces.
Very professional and strong communication with car’s progress. She is patient in answering every question asked. Thank you.
Very nice place and great employees. I recommend this place cuz they are very grateful
My Honda battery was replaced under warranty. Northside recommended that my engine coolant should be changed. My maintenance minder shows that the coolant is fine. Indeed, the owners manual states it should be changed at 120,000 mi. My CRV has 57,500 mi. I’m used to this as almost all dealers are recommending service that isn’t necessary to increase their profits. They also recommended new front brake pads, which I had done at a local brake shop that gave me a lifetime warranty.
Great experience!!! I would refer people to this Honda dealership and to the salesman. They were awesome to me!!
I’ve had to take my car in twice unfortunately but I’ve never had any trouble getting it diagnosed or getting a loaner in the meantime and the communication is perfect. They let me know what I need to know during the repairs!
I was really happy with the customer service, and my kids enjoyed the waiting area.
Noah took great care of my 14 yr old Honda FIT. He kept in constant communication with me until the job was complete. Excellent customer service.
Mark Hannawi was professional, courteous and personable. I appreciated that he actually communicated with me while I was waiting at the dealership while my vehicle was being worked on instead of sending me text messages. That is the way people should be treated if they are waiting at any dealership while their vehicle is being worked on. I was pleased with my service and service provider.
I bought a brand new Honda RIDGELINE. I got great service from sales rep. Happy with my purchase and the financing from Honda.
Friendly and knowledgeable service. Service completed within a reasonable amount of time and at a fair price.
Steve is the best! He is very patient and goes out of his way to help resolve all needs. Steve doesn’t try to take advantage of the customer. He knows how to build trust and should be modeled by all service advisors.
Noa was an awesome advisor got me taken care of super quick and got me exactly what I needed
I decided that I wanted to buy a Honda Pilot. I also said that I would not buy from any other Honda Dealer other than Northside, because of the help I received from the General Manager back in December, selling my mothers-in-law car. Everyone was so professional, and I am thrilled to say that I got the car of my dreams at a great price. From maintenance to actually caring about your questions, all the employees are amazing. Too many names to write them all down. This is where I will always buy my cars. Thank you, Honda Northside, for ... Read More DealerRater - Aug 3, 2024
Sam Hasam did a good job as a sale rep. very friendly. very knowledgeable on the autos, 5 stars for him
We appreciate Alexa’s excellent and professional service. She answered our questions promptly and thoroughly and sent copies of the requested documents.
Very thorough and knowledgeable of the features for each make and model. There was no pressure to buy.
Great place, Steven answered every question we had, Fast customer service. Would recommend 10/10 if anyone is looking for a new vehicle!
What we took it in for was never fixed yet we paid over $200 for it.